Technical support, networks and consultancy, handled remotely or on site. We also support home users.
We provide continuous IT support to businesses, offering solutions tailored to the daily needs of teams. We operate on-site, remotely, or by phone, depending on urgency and client requirements.
Request technical support
What we do:
Immediate remote and phone supportResolve daily issues without the need for on-site visits.
On-site assistanceTechnical intervention at the client’s premises for situations that require physical presence.
User helpdeskDirect and personalised support for Windows or macOS users.
Maintenance agreementsFlexible monthly plans with included support hours, ideal for those seeking cost predictability and fast response times.
We design, implement, and maintain robust and secure IT networks tailored to the reality of each company, whether in a small office or more demanding environments.
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Main services:
Structured network installationPlanning and execution of certified cabling (CAT6, CAT6A, etc.).
Enterprise wireless networksImplementation of high-performance Wi-Fi networks with centralized management.
Network certificationTesting and quality validation of cabling to ensure performance and reliability.
Network management and monitoringProactive monitoring and intervention in case of failures or slowdowns.
We assist companies in defining the best technological strategy, balancing innovation, cost control and operational efficiency.
Request a diagnostic
How we help:
Needs analysis and assessmentEvaluation of the IT environment and identification of gaps or opportunities.
Tailored solution definitionIntegration of hardware, software, and services focused on productivity and security.
Specialised technical know-howSenior technical support for critical decisions regarding infrastructure, cybersecurity, backups, and cloud services.
Cost optimisationAnalysis of investments, licensing and infrastructure to eliminate waste, reduce operating expenses and maximise return on investment (ROI).
Most of our clients are businesses, but we also support home users with the same care. We handle everything from a slow laptop or one that won't start to setting up home networks and remote working.
We provide support across Portugal. In Greater Lisbon we also make on-site visits. Everywhere else, support is provided remotely or by phone.
There are three options:
Support requests are usually handled on the same day.
Call us on +351 211 45 25 45 or get in touch. The technician will ask you to open sos.multisnet.com and download a small app that generates a session code. With that code, the technician connects to your computer and fixes the problem while you watch everything on screen. The app is not installed, and access ends as soon as you close it.
Yes. The connection is encrypted and can only be established with the code you generate and share yourself. You can end it at any time, and the technician only has access while the session is open.
We don't carry out hardware repairs, but we work with trusted repair partners and refer your equipment to them when needed.
Windows and macOS computers, printers, NAS, networks and Wi-Fi, email and Microsoft 365, among others.
Just one is reason enough for a conversation. We’ll assess your situation, no strings attached.
Talk to a technician
