Privacy Policy

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This Privacy Policy aims to inform you about the general rules of privacy and the processing of your personal data, which we collect and handle. This privacy policy is related to the current website; we are not responsible for any content or privacy policies of other websites. Any external link will be clearly identified. By accessing our website, you agree to accept and comply with this Privacy Policy.

General Information

Our website fully respects your privacy rights and will not collect any personal information abusively. Any personal information you provide will be handled securely and confidentially, with the legal basis for data protection being the General Data Protection Regulation (GDPR).

Responsible Entity and Data Protection

Data Controller

The entity responsible for processing your data is MN Web, Lda, headquartered at Estrada da Portela, 73 Piso 1 Escritório 6, 2790-124 Carnaxide Portugal, VAT Number 508948703, contact email: comercial@multisnet.com.

Right to Lodge a Complaint

If you consider that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In Portugal, this authority is the National Data Protection Commission (CNPD).

International Data Transfer

For the provision of certain services by processors or technological partners (such as statistical analysis, security, or hosting services), data may be processed on servers located outside the European Union.

In these cases, we ensure that our partners comply with the legal mechanisms and safeguards required by the GDPR, namely through the adoption of Standard Contractual Clauses approved by the European Commission, ensuring that the level of protection of individuals is not compromised.

Collection and Use of Personal Information

Requests related to the information provided

If you are concerned about how the information provided through our website is handled, please do not hesitate to contact us with any questions.

Your rights as a data subject

The General Data Protection Regulation grants rights to data subjects so that they can easily exercise control over their data.

If you have any questions or wish to exercise your rights, you can contact us via email: info@multisnet.com

You should include all possible forms of identification, namely the data you have previously provided through the website.

Below, we present your rights under the GDPR:

Right of Access and Portability

Upon request, we will provide the information we hold about you. You may also request your data in a structured file (.csv) or ask for the direct transmission of your data to another entity, where technically possible.

Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data, except when we must retain it to comply with contractual or legal obligations.

Right to Rectification

You may request at any time the correction of your personal data if they are inaccurate or incomplete.

Right to Object and Restriction of Processing

You have the right to object to the processing of your data or to request the restriction of its processing. You may also withdraw your consent at any time.

Right related to Automated Decision-Making and Profiling

You have the right not to be subject to decisions based solely on automated processing or profiling that significantly affect you. Note: We do not perform this type of data processing.

Right to be Informed of a Data Breach

In the unlikely event of a security breach that results in a high risk to your rights and freedoms, we will notify you without undue delay.

Why we process your personal data

The need for data processing varies depending on the case.

Contact Forms

The data you provide by filling in the contact form(s) on the website are treated as confidential and are only used to process the request you have submitted. The period during which personal data are stored and retained varies according to the purpose for which the information is processed. As a rule, we delete or anonymise all personal information up to 90 days after sending the final response.

The data you provide will not be shared with third parties. The legal basis for this processing is the performance of pre-contractual measures at your request.

Access Logs

When you access our website through the browser on your device, the following data are automatically sent to the web server and stored in our database, without your intervention:

  • the IP address of the device accessing the internet;
  • the date and time of access;
  • the browser used and possibly the operating system (User Agent).

We collect this information to perform system security and stability analyses and to ensure that the website connection operates smoothly. This processing is based on our legitimate interest in ensuring the security and integrity of our website. As a rule, we exclude the possibility of transmitting these data to third parties.

Google Analytics

To develop satisfactory user experiences and continuously optimise our website, we use Google Analytics, a web analysis service provided by Google Inc. In this context, anonymised usage profiles are created, and cookies are used. The cookie generates the following information about your use of our website:

  • browser type/version,
  • operating system used,
  • referrer (the page visited immediately before),
  • hostname of the accessing computer (IP address),
  • time of the server request.

The information collected is used to analyse the use of our website. IP addresses are anonymised so that they cannot be linked to individuals. Therefore, reports produced based on Google Analytics contain no personal references. This processing is only carried out with your prior consent.

The configuration of these cookies is predetermined by the service provided by Google, and the information generated by the cookie about website usage is transmitted to and stored by this entity. For more information, please consult Google’s Privacy Policy.

Changes to the Privacy Policy

We may modify the information outlined in our Privacy Policy whenever we deem it appropriate. If a change significantly affects your privacy, we will notify you through our website by displaying a prominent notice and/or by sending a message to your email address, whenever applicable.

You should then review the changes, assess them, and may oppose or cancel any service if you so wish.

Information About Cookies

We use cookies on our website to help optimise various pages and improve your browsing experience. Cookies are small files that a website places on your device through your internet browser when visited. Cookies do not cause any damage and do not contain viruses, trojans, or any other harmful software.

The information stored in cookies from our website is used exclusively by us and is never provided to third parties, except for third-party cookies that are used and managed by external entities for statistical analysis and potential security mechanisms.

Detailed Cookie Inventory

Category Name Domain Purpose Duration
Essential multisnet-token multisnet.com Security: Authentication and user session management. Session
Essential multisnet-csrf_token multisnet.com Security: Protection against Cross-Site Request Forgery (CSRF) attacks. 1 year
Essential multisnet-default_lang multisnet.com Functionality: Remembers the user's preferred language. Session
Essential CookiesControl multisnet.com Management: Stores the user's cookie consent preferences. 1 year
Performance _ga / _ga_DPZLV03SHB multisnet.com Statistics: Google Analytics - Distinguishes users and analyzes traffic. 2 years
Marketing _gcl_au multisnet.com Advertising: Google AdSense - Management of ad conversions. 3 months
Marketing IDE doubleclick.net Advertising: Google DoubleClick - Measuring campaign effectiveness. 1 year
Marketing __Secure-1PSID / __Secure-3PSID google.com Marketing: Profiling and personalization of ads in Google services. 2 years
Marketing SID / SAPISID / APISID google.com / .pt Marketing: Authentication and personalization cookies for integrated Google services. Up to 2 years

You can always block the use of cookies by enabling this option in your browser, either for all cookies or only for some. Please note that if you block or delete one or more cookies used by our website, it may not function as expected.

For more information on this topic and to learn how to manage cookies, please visit: www.allaboutcookies.org.

Manage Cookies


Last updated: February 18, 2026

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